Advances in Humanities Research
Vol. 4, 21 February 2024
Open
Access | Article
Analysis of Touchpoints in the Service Design of Type II Diabetes Health Management System
* Author to whom correspondence should be addressed.
Abstract
This study focuses on the service touchpoint design of the Type II Diabetes Health Management System, aiming to explore how optimizing these touchpoints can enhance patients' treatment experience and self-management capabilities. The research thoroughly analyzes the roles of interpersonal, physical, digital, and sensory touchpoints in disease management. It points out that interactions with healthcare professionals, the usability of health management applications, the prevalence of medical monitoring devices, and the reinforcement of family and social support significantly impact patient satisfaction and health management efficiency. This study not only provides practical design guidelines for health services but also offers theoretical and empirical support for future service system design, promoting the development of the field of health service design.
Keywords
Type II Diabetes, touchpoints, service design
References
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Data Availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
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- Volume Title
- ISBN (Print)
- ISBN (Online)
- Published Date
- 21 February 2024
- Series
- Advances in Humanities Research
- ISSN (Print)
- 2753-7080
- ISSN (Online)
- 2753-7099
- DOI
- 10.54254/2753-7080/4/2024032
- Copyright
- 21 February 2024
- Open Access
- This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited